Return Policy & Tax Information
Opened item(s) cannot be returned by any reasons, such as flavor, effectiveness, personal dislikes, etc. Please contact the manufacturer directly. Most manufacturers provide warranty on their products, but consumers must contact them directly. Product can't be return after 15 days, even you request for (RTS) code.
All returns must be accompanied by a Return Authorization (RTS) Code that must be printed on the return label. To obtain your Return Authorization Code, Email to us [email protected] , Texting or one of the contact numbers 1-909-999-2026. please allow 4-8 business days to open a case for your (RTS) code. If the case approval. Return it depend on products, some products might not offer for return. Depend on Policy from Manufacture. (Packages returned without a valid RTS Code will be refused delivery and returned to the customer without a refund. Most unopened products are returnable with these exceptions:
Other unopened products are returnable with a proper RTS code and will be refunded if returned within the first 15 days of purchase. The credit card or PayPal account used for your purchase will be credited the amount you paid for the product. Shipping charges are not refundable. Return shipping costs are the responsibility of the client. Return can be accepted within 15 days after shipment. Please contact us by email ([email protected] ) prior returning the product. Shipping and Handling cost is not refundable, product return will be paid by the buyer.
For Domestic Return
In the event of customers change their mind, the customer is responsible for the shipping cost to ship back the item(s). If customer refuses to receive the package, the shipping fee is not refundable. A 25% of restocking fee may be applied to all returns. All returns acceptance may vary on the product (s) 0.20% of transaction fee will be charge from the merchant of gateway, that is not refundable.
30% restocking fee will be applied on all international returns within 30 days after shipment. Any refunds will be issued upon receiving and inspecting the product (usually take 2 – 4 weeks to issue the refund after inspection). 0.30% of transaction fee will be charge from the international merchant of gateway, that is not refundable.
All returns must meet the following condition:
*Product must be unused/unopened
*Pristine and not damaged
*Original packaging and belonging materials
*Customer is responsible for return shipping cost
*Must have original receipt (paper/electronic)
Cancel Order Policy
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies. Order can be accepted for cancellation If you place an order within 30 minutes. If over 35 minutes cannot be cancelled.
Return Policy for Free Shipping Items
For items that are shipped for free, our shipping costs will be deducted from your refund.
Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 10 days. We would be happy to help you to open a claim as soon as possible with Shipping Company. (if your item is insured).
What if my state requires me to pay sales tax even though it wasn't charged on my order? California, Kentucky, Oklahoma, South Dakota, and Vermont or each require their residents to file a tax return at the end of each year for all untaxed purchases and to pay the appropriate sales tax on those purchases, if any. The tax may be reported and paid on the individual income tax return or by filing a consumer use return.
California requires its residents to file a tax return at the end of each year for all untaxed purchases and to pay the appropriate sales tax on those purchases, if any. The tax may be reported and paid on each state's individual income tax return or by filing a consumer use return. Although Vitalaxin.com is not required to give customers summaries of their purchases at this time, customers are still required to file a Consumer Use Tax Return and pay the tax due.
Since when customer process to checkout their products, the tax may not be able to be shown on your subtotal amount, the tax will be showed on the amount of charge at the day of your order is shipped. Please contact us if you have further questions.
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