Frequently Asked Questions
Please find the Frequently Asked Questions and Answers below:
Q: Who are we?
A: We are an online Vitamin & Supplements Company established in the year 2011, and are now carrying over 60,000 health supplements, including vitamins, nutritional supplements weight-control supplements, anti-aging, bone health, heart health, beauty, and much more.
Q: How to contact us?
A: Please submit your inquiry on our Contact Us page.
Q: How is shipping be calculated?
A: The shipping fee will be calculated according to the weight of the package(s). Please refer to the automatic shipping calculator for U.S. domestic and international shipping.
Q: How soon will we process the order?
A: Please allow 1-3 days to process your order.
Q: Will you process my order on Holiday?
A: We will be off on Holiday(s).
Q: How long will it take for me to receive my order?
A: It usually takes about 5-7 business days to receive your order (Domestic). International orders can take up to 2-3 weeks.
Q: Can I get my order faster?
A: For more details please refer to the Shipping information.
Q: Can I ship to an address that is not my billing address?
A: We normally accept the order(s) that ship to an address that is different from the billing address. But further verification may be needed for order(s) over $80.
Q: Will I be able to track my package?
A: Yes, we will send you an email confirmation with a tracking number when your order is shipped. And you can track your package using the tracking number provided.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping.
Q: Do you ship to APO & FPO addresses? A: Yes, we do ship to APO & FPO addresses.
A: Yes, we do.
Q: Do you ship to Alaska, Puerto Rico, Maryland, and Hawaii?
A: Yes, we do.
Q: Do you offer a warranty on the product(s)?
A: Most manufacturers provide a warranty on their products, please contact them directly.
Q: What if I get the product and dislike it?
A: It depends on the product(s), unopened product(s) can be returned within 30 days after shipment. Please contact us to obtain the RMA confirmation before returning the product.
Q: Will I get a refund?
A: You will get a refund for the product (a 25% restocking fee will be applied to the product or products). Shipping and Handling cost is not refundable if the product is free from defectiveness.
Q: How long will it take for me to receive a refund?
A: Once we’ve received your returned order(s), we will issue a refund.
Q: Will you send out a notice when you receive my return and refund my credit card?
A: Yes, we will.
Q: Will you give my e-mail address to other companies?
A: No. your protection and privacy are our 1st priority. We'll use your e-mail address only to confirm your order, if you change your password, or notify sale promotions and discounts.
Q: What happens after I placed my order?
A: You will receive an email confirmation from us that we’ve received your order(s). It will usually take 1-3 business days to process your order(s).
Q: What payment methods do you accept?
A: We accept the majority of credit cards, debit cards, check, money orders, and PayPal.
Q: Can I send you a check or money order?
A: Yes, you can, please notify us with your order number to receive further instructions on our Contact Us page.
Q: Do I have to pay sales tax?
A: If your order shipping address is in California, sales tax will be added to your order.
Q: Do you have a newsletter that I can sign up for?
A: Yes, simply enter your email address at the Newsletter box on our website (bottom right section).
Q: Do you offer coupons or discounts?
A: Yes, we do offer coupons or discounts for registered customers.
Q: How to submit products to Vitalaxin.com?
A: Please fill out our product submission form: http://www.vitalaxin.com/vendor-application